As a member of the Distribution Center Team (DCT), the Technician provides systems support for customer requests, carriers and other Robert Group departments. The Technician is the fundamental pivot of the quality of information put into the systems in order to ensure a quality operational service. In collaboration with the supervisor, the technician coordinates the work and provides support to the order pickers and forklift operators in the area. The technician plays a pivotal role between CDR operations and customer demand.

Your responsibilities will be as follows:

List of responsibilities
Welcome truck drivers to the CD
Ensure optimal scheduling of shipments according to established protocols
Make and coordinate appointments
Ensure up-to-date information in systems
Create the necessary documentation related to the receipt and dispatch of merchandise
Communicate receiving and shipping information to customers
Participate in administrative tasks inherent to the technician's position
Apply receiving and shipping documentation standards
Maintain and update various sector performance monitoring data
Apply all policies and procedures related to the position
Create all necessary documentation related to customs exports
Take charge of several customers and/or major customers according to specific criteria
Assume certain inventory management responsibilities;
Apply industry-specific standard procedures
Audit documentation according to established protocol
Request system changes in collaboration with Ti
Train new employees in their role as technicians
Act as supervisor's right-hand man to achieve company objectives
Any other job-related duties

In order to join Groupe Robert's team, you must have:

Minimum 2 years' experience in a similar position
Computer skills (intermediate level)
Intermediate level of bilingualism
Experience with Manhattan/SAP software/other systems
Experience with customer service
Ability to multi-task (versatility)

Schedule: 7:00 to 15:30



Groupe Robert is proud to support the diversity of its employees through its terminals in Quebec and Ontario. Women, visible and / or ethnic minorities or people with disabilities will always be welcome to apply, because at Groupe Robert, the diversity of our employees is the link in our logistics chain that makes us even stronger!

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