2025 Progress Report

 

1. Groupe Robert’s commitment

Groupe Robert is committed to building a culture of inclusion and accessibility. We will contribute to a barrier-free Canada for all by developing an accessibility framework that will ensure that employees and the public we serve enjoy the best possible experience when using our services and visiting our locations and facilities.

Groupe Robert is committed to identifying, removing, and preventing barriers on an ongoing basis. We are committed to developing an initial accessibility plan, as required by the Accessible Canada Act. This accessibility plan will guide our organization in achieving our commitments to establishing a culture of trust and accessibility. We are committed to ensuring that our organization is accessible to everyone, including people with disabilities. This commitment is directed towards our employees, customers, suppliers, and partners. Our employees with disabilities have the right and, more importantly, the opportunity to perform their job duties in an environment free of barriers of any kind.

Creating a barrier-free work environment requires identifying, removing and preventing barriers. We will be compliant with our obligations under the Accessible Canada Act. To do so, we must understand and recognize the needs of people with disabilities. We will do this through surveys, direct consultation and one-on-one interviews.

 

2. Groupe Robert

Groupe Robert is a major player in North American logistics. We offer a comprehensive range of services that make us a partner of choice, capable of supporting you in every stage of your logistics operations, from planning to deployment.

Our vision and objectives are clear, and the strength of our network and infrastructure gives us the means to achieve our mission.

In over 75 years of existence, we have delivered countless shipments and have come a long way to get where we are today. Groupe Robert may no longer be the small transportation company it was in Rougemont in 1946, but the legacy of its founder lives on. Our values of partnership, integrity, responsibility and passion continue to guide us in our quest for excellence. We have a prosperous heritage of success.

Currently, Groupe Robert has:

More than 3000 employees;

More than 5 millions sq. ft of warehousing;

more than 40 warehousing facilities and terminals ;

More than 1000 trucks;

And more than 3000 trailers.

 

3. Comments and/or complaints

Anyone, whether an employee, customer, supplier or partner, can make comments or pass on questions or a file a complaint in connection with our accessibility plan.  This should be directed to one of the following 2 parties:

 

Pascale Williams, Vice-President, Human Resources

This email address is being protected from spambots. You need JavaScript enabled to view it.

  

Irene Perrin, Executive Assistant to the President & CEO

This email address is being protected from spambots. You need JavaScript enabled to view it.

 

4. Plan Implementtion

In accordance with the Accessible Canada Act, we are committed to publishing an annual status report evaluating our progress in achieving accessibility. In addition, we will review and update our accessibility plan every three years. These progress reports and updates to our plan will be developed in collaboration with and in consultation with persons with disabilities who are part of our organization. 

 

5. Definitions

Accessibility: Refers to the requirement that persons with disabilities are intentionally and thoughtfully considered when products, services, and facilities are designed or modified so that they can be used and enjoyed by persons of all abilities.

Barrier: Any impediment, including those caused by physical or architectural features, information, communication, behavior, or technology, or resulting from policies or practices, that hinders the full and equal participation in society of persons with disabilities, including physical, intellectual, cognitive, mental, or sensory impairments, learning or communication disabilities, or functional limitations.

Disability: A physical, intellectual, cognitive, mental or sensory impairment, learning or communication disorder, or functional limitation, whether permanent, temporary or episodic, apparent or not, which, through interaction with a barrier, hinders a person’s full and equal participation in society

 

6. Employment

All current and future employees are entitled to accessibility at every stage of their employment with the company. We encourage all individuals in designated groups to apply for our various positions. We recognize that we must survey and/or identify active employees who live with a disability. It is also imperative that we improve our recruitment practices to facilitate the hiring of people with disabilities.

The actions we are taking are:

Raise awareness among designated recruitment staff about the biases they may have toward designated groups.

Distribute the self-identification questionnaire to our current employees.

Promote the self-identification application form during the hiring process.

Introduce changes to job postings as well as the career section of our website to encourage candidates from designated groups to apply when the job requirements allow.

 

7. Our working environments / Our already built environment

We have several facilities in the province of Québec. These are very diverse and include terminals, warehouses, and an office building. We maintain and repair the facilities as needed, and all construction and renovation work on our new terminals complies with the Building Code. Some of 

our older buildings are less accessible due to the application of an older version of the Code (more recent versions now place greater emphasis on accessibility). Our newer buildings tend to be more accessible as a result. We lease some of our locations, which does not allow us to carry out work for the purpose of making our buildings accessible.

 

The actions we will undertake are:

Involve those in charge to a greater extent when developing new facilities and/or choosing locations.

Conduct an assessment of all our business locations to identify accessibility issues.

Involve those in charge to a greater extent when major repairs are made to buildings.

 

8. Information Technologies and Communications (ITC)

We rely on a variety of different technologies and systems. Some of these are standard products that are ready to use and distributed to companies. Others have been customized or created by us. We have a large IT team composed of information technology experts, which allows us to stay up to date with changes and thereby continuously improve. We ensure that our website complies with the Government of Canada’s web accessibility standards in terms of both content and presentation.

The actions we will undertake are:

Carry on keeping new systems up to date with modern accessibility standards.

Maintain awareness of emerging communications technologies and consider them when developing and acquiring new software.

  

9. Communications other than ITC

The priority area of communications recognizes that each person gives, receives, and comprehends information in varying ways. Organizations are expected to consider these differences and deliver their communications in a variety of formats accessible to those who need them. Examples of communication outputs include hiring documents, compliance documents, and our company policies.

We recognize that our current communication processes do not take these differences into account.

 

The actions we will undertake are:

Assess how we can make key documents more accessible to all groups.

Empower the HR team to promote internal and external communication in plain language.

 

10. Goods, services and facilities acquisitions

We seek to constantly adapt our practices to make our services as inclusive as possible for people with disabilities. It is therefore necessary to always consider accessibility criteria in all our decisions and operations.

We must consider accessibility from the outset of all acquisition processes in order to reduce potential impediments.

The actions we will undertake are:

Commit to providing an assessment process that addresses accessibility to facilities and services.

 

11. Design and Provision of Programs and Services

Our services consist of freight transportation and warehousing. Our clients are mainly companies. Therefore, people with disabilities who work for our clients may interact directly with our customer service, operations managers or sales team. To date, no complaints have been filed from our clients regarding the accessibility of our programs and services.

  

The actions we will undertake are:

Ensure that accessibility is taken into account in the creation of programs and services.

We are committed to developing an internal accessibility policy to demonstrate Groupe Robert’s commitment.

 

12. Consultation

In order to fulfill Groupe Robert’s commitment to providing an accessible work environment for all, we have collaborated with our employees, including those with disabilities, to develop an accessibility plan.

We will meet with organizations that provide support to people with disabilities in order to better adapt to this reality. We will welcome their recommendations in order to improve the experience of our customers and employees with regard to accessibility to our facilities, work equipment, and computer tools.

We will keep doing surveys with our employees as part of this accessibility plan to see how we’re measuring and ensure we’re making the changes we’ve committed to.

 

FEEDBACK PROCESS

Groupe Robert welcomes feedback from anyone regarding accessibility to our facilities and systems.  If any barriers are encountered, we wish to hear about them.

The Accessible Canada Act (ACA) for people with disabilities defines a barrier as:

Any element, including physical or architectural elements, that is related to information, communication, behavior, or technology, or that is the result of a policy or practice, that hinders the full and equal participation in society of persons with physical, intellectual, cognitive, mental, or sensory disabilities, learning or communication impairments, or functional limitations.

Person responsible for the Feedback Process:

Your comments about our plan and accessibility within the Company are welcome.  Please submit your feedback to:

Mrs. Pascale Williams, Vice-President, Human Resources This email address is being protected from spambots. You need JavaScript enabled to view it.

Telephone: 514-521-1416, ext. 2728

Mailing Address: 20 Marie-Victorin, Boucherville, Qc  J4B 1V5

 

List of Terminals and Distribution Centers Covered by the Accessibility Canada Act

Boucherville Lac Mégantic

Rouyn Noranda Mississauga

St-Nicolas

Rougemont Sherbrooke

 

As part of our accessibility plan, the term «Groupe Robert» refers to all our federally regulated subsidiaries, namely:

 

Transport Robert (1973) Ltée

Transport Robert Spécialisé Inc. 1641-9749 Québec Inc.

Entreprises S.M.T.R. Inc.

Services d’Administration P.C.R. Ltée

 

Privacy Policy

Groupe Robert Solutions Inc. (“Groupe Robert”, “we”, “us”, “our”) recognizes the importance of protecting your personal information. The purpose of our Privacy Policy (the “Policy”) is to describe how we collect, use and disclose your personal information when you use our website, and explain your rights in this regard.

This Policy does not apply to third-party websites, including any that may be accessed through links on our website. If you visit a third-party website, that site will have its own policies, which we recommend you consult before submitting any personal information, if applicable.

What is “personal information”?

The term “personal information” refers to any information concerning a person that may directly or indirectly identify that person. It could include your name, email address, telephone number, date of birth and financial information (including banking and credit card details).

What is “personal information of a public nature”?

Your business contact information, such as your title, email address, business address or telephone number, is personal information of a public nature.

What personal information do you collect?

When you use our website, we may collect the following personal information from you:

  • Identity information, such as a first or last name
  • Contact information, such as name, address, email address and telephone number
  • Information relating to the billing of our products or services, such as your bank details or credit card number
  • Service information, such as details of services we have provided to you
  • Recruitment information, such as your résumé
  • Website usage and other technical information, such as details of visits to our websites (see Do you collect information through cookies?)

In all cases, we strive to limit the amount of personal information we collect to that which is strictly necessary for the purposes described in the section “How we use your personal information”. We do not knowingly collect personal information from minors.

Do you collect information through cookies?

When you browse our website, we collect certain information through cookies and other tracking technologies (collectively, “browser cookies”).

Browser cookies are small text files that contain a unique identification number that is automatically deposited on a visitor’s computer. Per-session cookies track information during an active session and are stored only temporarily in your computer’s memory. Persistent cookies are deposited on a visitor’s computer until they expire or the visitor deletes them.

The browser cookies we use do not collect personally identifiable information, but rather general information that we do not combine with your personal information.

Strictly necessary cookies

Necessary cookies help make a website usable by enabling basic functions such as page navigation. The website cannot function properly without these cookies.

Functionality cookies

These cookies help us to improve and personalize your browsing experience according to your preferences (for example, your preferred language). If you do not accept these cookies, some or all of these services may not function properly. You can choose whether or not to allow cookies when you connect to our site.

Performance cookies

Statistics cookies help website owners understand how visitors interact with websites by collecting and communicating information anonymously. For example, we use Google Analytics to collect information about your use of our website (such as the pages you visit most often and any error messages you may receive). This information is anonymous and we use it solely to improve the efficiency and operation of our website. You can choose whether or not to allow browser cookies when you connect to our website.

If you wish to change your consent, you can do so directly in the cookie settings.

How is my personal information collected?

We collect your personal information directly from you with your consent when you contact us or fill out a form on our website (for example, when you fill out a form to submit your application or to have us contact you).

How is my consent obtained?

Generally, we do not collect, use or disclose your personal information without your consent. In some cases, however, the law provides that we may collect, use or disclose your personal information without your consent (for example, when we are required to disclose your information under a subpoena or court order).

By contacting us, voluntarily completing a form with your personal information or browsing our website, you consent to the collection, use and disclosure of your personal information in accordance with this Policy. If you provide us with a third party’s personal information, you represent that you have the necessary consent or authority to allow us to collect, use and disclose that information in accordance with this Policy.

Subject to certain legal or contractual restrictions, you may withdraw your consent at any time by contacting us (see How to contact us).

How is my personal information used?

In general, we use your personal information for the following purposes:

  • Provide you with our products or services
  • Create, maintain and improve our business relationships with you
  • Recruit staff
  • Any other purpose permitted by law or to which you consent

With whom is my personal information shared?

Your personal information is only accessible to our employees and agents who require it for their duties. We may also share your personal information with third parties when required by law, or with service providers (for example, our cloud hosting service providers, IT security service providers, web host). In the latter case, we take the necessary measures to adequately protect your personal information by adopting specific contractual measures and by limiting the personal information we share.

Is my personal information shared outside Québec?

The personal information we collect is hosted on secure servers that may be located outside Québec. When your personal information is disclosed outside Québec, we conduct a privacy impact assessment and put in place contractual commitments to protect the confidentiality of this information.

How long do you keep my personal information?

We keep your personal information only as long as necessary for the purposes set out in this Policy and to comply with our legal and regulatory obligations. After this period, your personal information will be securely destroyed or anonymized.

How do you protect the privacy of my personal information?

The personal information we collect is kept confidential in accordance with applicable legislation. In addition, if you choose to send us personal information by email or through a form on our website, we will use only the information required to respond to your message and follow up on it, ensuring that it is kept confidential.

We also take reasonable organizational, technical and physical security measures to protect your personal information against loss, theft, unauthorized access, use and disclosure. For example, we restrict access to our offices and computer equipment, and make our staff aware of the security and confidentiality of the personal information to which they have access. We also use multi-factor encryption and authentication measures.

What are my rights?

You have the following rights:

  • The right to access your personal information
  • The right to have your personal information corrected
  • To the extent applicable, the right to withdraw your consent to the use or disclosure of your personal information

To exercise any of these rights, please contact us (see How to contact us).

How to contact us

If you would like to know more about the protection of your personal information or wish to exercise your rights or make a complaint, please contact our Privacy Officer, Martin Longpré, at the following coordinates:

Address: 20, boulevard Marie-Victorin, Boucherville, QC, J4B 1V5

Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

How is this Policy updated?

Our Policy may be updated from time to time to reflect legislative or operational changes within our organization. Although update notices may be used, the posting of the revised Policy will be deemed sufficient notice. Your continued use of our website constitutes your acceptance of this Policy and any updates.

This Policy was last updated on September 22, 2023.

Important documents and online claim form