Warehouse Customer Service Representative

Your responsibilities will be as follows:

We currently have an opening for a Warehouse Customer Service Representative. The incumbent will carry out the duties as directed by immediate supervisor to ensure the company’s objectives are met.

Responsibilities:

• Ensure the management of all customer inquiries
• Assist and over look the day-today tasks of the team
• Manage customer accounts
• Book appointments using C3 based on operational requirements and customer demands;
• Manager C3 customer profiles (adding, removing and creating templates for regular shipments)
• Order processing with both manual entry and EDI management
• Arrange carriers for customer pick ups as well as create transportation pick up’s for Robert carrier
• Consolidate and mange freight to systematically build truck loads for shipping
• Manage daily workload to ensure schedule ship dates meet RDV date
• Assist solve problems effectively to achieve a high level of customer satisfaction
• Investigate complaints, provide a valuable solution and update accounts
• Liaison with operations to ensure work can be managed.
• Produce and maintain various types of documentation and reports
• Arrange/Track Courier shipments
• Inventory validation inbound reception and communicate to the customer
• OS&D complete investigation and resolution, reporting and closing all exceptions
• Follow-up with OS&D, PODs; systems knowledge - Manhattan, Trip Sheet, GUI etc.
• Perform other related task as required (labels etc.)

In order to join Groupe Robert's team, you must have:

• 3-5 years customer relations experience in a warehousing environment(asset)
• Must have post secondary diploma
• Computer proficient: MS Office(Excel & Outlook);
• knowledge of operational systems such as WMS asset
• Focused on achieving results
• Excellent communication skills (written and verbal)
• Excellent organization, planning and leadership skills
• Evaluate requests/concerns from our customers and ensure their follow-up and execution
• Ensure that all emails are responded to in timely manner and always by end of day
• Ensure all orders are processed by cut off times
• Knowledge of AIB or other food grade compliance's

Groupe Robert offers you:

• Environment focused on teamwork • Interesting professional development opportunities • Group insurance and fringe benefits • Corporate discounts • Systems and equipment at the cutting edge of technology • Company demonstrating agility, efficiency and innovation • Safe environment (trainings, certifications)

Groupe Robert is proud to support the diversity of its employees through its terminals in Quebec and Ontario. Women, visible and / or ethnic minorities or people with disabilities will always be welcome to apply, because at Groupe Robert, the diversity of our employees is the link in our logistics chain that makes us even stronger!